Amazon

Amazon is an American multinational technology company based in Seattle, Washington. Founded by Jeff Bezos on July 5, 1994, Amazon started as an online marketplace for books but quickly expanded its offerings to include a wide variety of goods and services, including electronics, clothing, household items, and cloud computing services.

Key points about Amazon:

E-commerce Giant: Amazon is one of the largest e-commerce companies in the world. Its website offers millions of products for sale, both from its own inventory and from third-party sellers.
Amazon Prime: One of Amazon’s most successful ventures is its subscription service called Amazon Prime. Prime members receive benefits such as free two-day shipping on eligible items, access to streaming video and music content, exclusive deals, and more.
Cloud Computing: Amazon Web Services (AWS) is Amazon’s cloud computing platform, offering a wide range of services such as computing power, storage, and databases to individuals, businesses, and governments around the world.
Innovation: Amazon is known for its focus on innovation, constantly introducing new products and services. Some of its notable innovations include the Kindle e-reader, Amazon Echo smart speaker with the Alexa voice assistant, and the Amazon Go cashier-less convenience stores.
Acquisitions: Over the years, Amazon has acquired numerous companies to expand its business portfolio. Notable acquisitions include Whole Foods Market (a grocery chain), Twitch (a live streaming platform), and Ring (a smart home security company).
Controversies: Amazon has faced criticism and controversy over various issues, including its treatment of workers, its market dominance, tax practices, and environmental impact.
Jeff Bezos: Jeff Bezos was the founder and longtime CEO of Amazon. Under his leadership, Amazon grew from a small online bookstore to one of the most valuable companies in the world. Bezos stepped down as CEO in 2021, with Andy Jassy taking over the role.

Role

Testing Associate

Qualification

Bachelors Degree

Required Skills

Handle incoming and outgoing customer calls with professionalism.

Provide precise information and swiftly resolve customer inquiries, complaints, and issues.

Aid customers with questions pertaining to products, services, or their accounts.

Employ active listening techniques to comprehend customer needs and ensure their contentment. Maintain a comprehensive understanding of company offerings, policies, and procedures to effectively address.