Infosys

Infosys Limited is a global leader in consulting, technology, outsourcing, and next-generation services. Here’s an overview of Infosys:

Founding and History: Infosys was founded in 1981 by Narayana Murthy and six other engineers in Pune, India. It started as a small software development firm and later moved its headquarters to Bangalore.
Services: Infosys offers a wide range of services, including:
- IT consulting
- Business process outsourcing (BPO)
- Application development and maintenance
- Digital transformation services
- Cloud computing
- Data analytics
- Artificial intelligence and automation
- Cybersecurity solutions
- Engineering services
Industry Focus: Infosys serves clients across various industries, including:
- Financial services
- Healthcare
- Retail
- Manufacturing
- Telecom
- Energy and utilities
- Government sectors
- Automotive
Global Presence: Infosys has a significant global footprint with offices and delivery centers in over 46 countries. It serves clients in more than 50 countries, with major operations in India, the United States, Europe, and Asia Pacific regions.
Acquisitions: Infosys has a history of strategic acquisitions to strengthen its capabilities and expand its market reach. Notable acquisitions include:
- Lodestone Management Consultants: A Switzerland-based management consultancy specializing in strategy consulting (acquired in 2012)
- Fluido: A Finland-based Salesforce consulting partner (acquired in 2018)
- Simplus: A United States-based Salesforce consulting and advisory firm (acquired in 2020)
Corporate Social Responsibility (CSR): Infosys has a strong commitment to CSR initiatives. The Infosys Foundation, established in 1996, focuses on areas such as education, healthcare, rural development, and social welfare.
Recognition: Infosys is recognized globally for its business performance, innovation, corporate governance, and employee-friendly policies. It has received numerous awards and accolades from industry bodies and publications.
Leadership: Narayana Murthy, one of the co-founders, served as the CEO of Infosys for many years. In recent years, Salil Parekh has been serving as the CEO and Managing Director.

Role

International Customer Support

Responsibilities of Process Executive (Chat Process)/ Customer Support Executive

Knowledge of resolving queries utilizing voice skill on any of VPN, drivers, driver installations, active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft Office tools
Open to work in 24*7 and work from office environment
Resolve client issues on calls/ chat/ mail.