System Engineer 2024 | Wipro

Wipro

Wipro Limited is a multinational corporation headquartered in Bangalore, India. It is one of the largest IT services companies in India and is listed on the Bombay Stock Exchange and the National Stock Exchange of India. Wipro was founded in 1945 by M.H. Hasham Premji as Western India Vegetable Products Limited, which initially dealt with vegetable oil manufacturing. In the 1980s, under the leadership of Azim Premji, the son of M.H. Hasham Premji, Wipro entered the IT industry and rapidly expanded its presence.

Wipro offers a wide range of IT services including software development, IT consulting, business process outsourcing, and infrastructure services. It serves clients in various industries such as banking, financial services, healthcare, manufacturing, retail, and telecommunications.

Wipro has a global presence with offices and delivery centers in several countries around the world. It has undergone significant transformations over the years to adapt to changing market trends and technological advancements. Wipro is known for its commitment to innovation and sustainability and has been recognized for its efforts in corporate social responsibility.

Role

System Engineer

Responsibilities

Excellent communication skills.
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support.
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.